Teammitglied für unser Kundenbetreuungsteam in Taunusstein (Deutschland),

Aug 10, 2022

Teammitglied für unser Kundenbetreuungsteam in Taunusstein (Deutschland)

Are you looking for an exciting position in our customer support team in our local office in Taunusstein (Germany) with a lot of flexibility and good opportunities for professional work? Do you have business acumen and want to be a part of our exciting journey? Then we want to hear from you! Apply for this position at VPG today.

Vertical Positioning Group (VPG) consists of three leading brands (Marco, Hymo, Jihab). In 2016, VPG was acquired by Southworth International Group Incorporated (SIGI). The group is the world’s largest manufacturer of ergonomic material handling equipment for vertical lifting and working positioning. Our solutions are designed to improve workers’ productivity while reducing the risk of occupational injuries. The headquarter of VPG AB is in Ängelholm (Sweden). The local office for the D/A/CH region is in Taunusstein, near Wiesbaden.

We are looking for a driven colleague with technical and commercial experience, you will be in an environment where you feel right at home and can develop your skills further. We offer you a stimulating and varied position where you would become part of a winning team. We believe in collaboration, sharing ideas with each other and having fun together every day! With us, you are offered a developing role where your ambition and great relationship-building qualities are highly valued.

Traits that are of interest:

  • Driven and self-reliant when needed
  • Responsible
  • Interested in technology
  • Solutions-oriented
  • Service minded
  • Team player

Requirements:

  • Comfortable in both German and English – Speaking, reading and writing
  • Adequate computer skills (Office suite, Windows, CRM/ERP systems)
  • Educational background within technical and/or commercial

Your tasks:

  • Implement and follow the company’s strategies, values and decisions
  • Handle the order from signed contract/order to payment received:
    • Verify quote/contract, then enter order(s) including additional communication
    • Coordinate complex orders with customer support (global)
    • Setup new customers in CRM LIME
    • Order confirmation to customer; delivery updates to customers if delays appear
    • Handle inquiries to change/cancel existing orders
  • Handles Spare part process (from quote to order to payment received)
  • Handles stock table process (from quote to order to payment received)
  • Take part in the plan work
  • Use customer feedback for continuous process improvements
  • Participate in logistics and order process improvement projects with plant and/or other sales offices
  • Supporting the sales process by providing specific reports to sales upon request
  • Appointment monitoring
  • Link between sales and customer

What we offer:

  • Possibility of home office (according to operational requirements)
  • Regular full-time working hours
  • Office is close to the public transport system (Bus)
  • Motivated team
  • Induction / training
  • Own workplace with modern equipment
  • Global acting company with business fields in America, Europe and Asia

For more information about the position, contact Detlev Dörnbrack via +49 6128952211 or detlev.doernbrack@vpgab.com. Hurry up to apply because the position will be closed as soon as we find the right person. Planned start is January 1st, 2023, if you are the right person an earlier start date can be found.