These days, big data is the key to better customer service and higher product quality. But as My Hoffman, our Customer Support Manager, says, “We can only hit the levels we are aiming for, the things that really help our customers, when we have full control over the data.” That control comes from our new ERP system, which went live in December ready for a completely new set-up for next year. “We are doing everything we can to make sure it all goes as smoothly as possible,” says My. “This is a big step on our way to the full digitalization that will bring you smarter ordering, delivery tracking, and invoicing.”

Implementing the new ERP Kristin Ståhl, Emma Aneslätt, and My Hoffmann (from left to right)
Implementing the new ERP system Kristin Ståhl, Emma Aneslätt, and My Hoffmann (from left to right)

In the short term, customers should be aware that they will be given a new customer number. And our invoices, order confirmations, etc., will have a new look. “Our goal is to make a real difference – not only saving you time and money, but also making it easier than ever to do business with us,” says My.

Three top tips that cut lift table quality issues by 81% in a year

“It’s not the mistake that matters so much, but how you deal with it,” says Patrik Johansson, who is responsible for claim handling at VPG. Patrik applied his three top tips for improving quality when he implemented VPG’s claim control system. The number of claims fell by 81% in just a year. Tip #1: Get […]

Sneak peek preview: new ultra-compact M0 lift table

The need for lightweight and compact lifting solutions is growing. Not only is the cost of warehouse space rising relentlessly, but also distribution is becoming increasingly robotized with automated guided vehicles (AGVs). More compact lifting solutions offer both direct and indirect savings. VPG already offers the smallest lift table on the market, the M0. Now […]